Policies

 


  

Non U.S. Shipping

We have entrusted our International Shipping to Bongo, a division of FedEx. International Shipping with Bongo requires approximately 4 - 8 Days for Express service, and 7 - 15 days for Economy service.  Due to slight variations in handling and customs times, these ranges can differ slightly. Please contact us at customerservice@gretchenscott.com if you have any questions, and we will gladly update you on the status of your order. You can also view estimated delivery times and tracking information for your order, on the Bongo website.

In most instances, duties are included in your Bongo Shipping costs. In some cases however, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for duties and taxes is 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Gretchen Scott cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment from us, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.


Return Policy

We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Gretchen Scott will reimburse our customers for the costs of returning defective merchandise.

Gretchen Scott gladly accepts returns of unworn, unwashed, undamaged or defective merchandise purchased online for full refund or exchange within 30 days of original purchase. Requests for refund or exchange of merchandise should be accompanied by the original packing slip. Refunds will be made in the form of the original payment.

All sale items are final purchase only. No returns or refunds on sale items.

If you do not have the packing slip, please include the following information with your return:
Your name and billing address. 
The name, address and zip code of the person who placed the order, if it was a gift. 
The original purchase price and approximate date of the purchase.

Our return address is:
Gretchen Scott 
216 Washington St.
Mt. Vernon, N.Y. 10553

Please feel free to contact us with any questions or concerns at (914) 663-8600.

 

Privacy Policy

This privacy policy sets out how Gretchen Scott uses and protects any information that you give when you use this website. Gretchen Scott is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Gretchen Scott may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at CustomerService@GretchenScott.com. We will promptly correct any information found to be incorrect.